Coronavirus COVID-19 flexible booking policies

There is nothing more important to us than our guests' happiness. With that in mind, we have taken every necessary step to ensure our booking policies support exactly that.

On 14th February 2020, before WHO characterised Covid-19 as a pandemic, we implemented flexible booking policies to support any existing and future villa reservations and bookings.

As travellers of the world ourselves, we know the Covid-19 pandemic has made it difficult to plan holidays abroad and has affected any thoughts you may have had for a tropical beach holiday. As villa specialists, we also know how hard it is for our villa owners who have faced postponement requests from guests. This has led to a loss of income that is normally used to pay for maintenance of the villa and to compensate their villa staff. A beautiful, clean villa after all, needs some looking after.

As a team, we want our flexible booking policies to support both our guests and owners; for you, our guests to truly enjoy your villa holiday without any worries, and for our owners, to still receive our standard service fee for listing and handling all successful bookings through our website.

The below booking policies are supported by Villa Finder and most of our villa owners:

New bookings
For guests not affected by any travel restrictions (lucky you!) and looking to stay at one of our beautiful villas, we welcome your booking. In case travel restrictions were to still be in place at the time of your stay, we provide additional support in the form of:

  • Immediate postponement of your villa stay to a new date up to 1 year from original booking (depending on seasons)
  • Waiver of any regular postponement fees

Existing bookings and postponing your villa holiday
If you have recently made a booking with us or your stay is coming up, but your travel plans have changed, please let us know as soon as you can at [email protected] or simply give us a call at one of our offices. Our policy allows for:
  • Postponement of villa stay to a new date up to 1 year from original booking (depending on seasons)
  • Waiver of any regular postponement fees

We will arrange for the postponement of your villa booking right away with our villa owners. Our team is working around the clock to provide everyone the support they need. Our focus is helping travelers with immediate trips (next 4 weeks), so please allow us some time to respond if your travel is in only in a few months. Considering the current length of travel restrictions in place, we are not always able to postpone trips from July onward.

These policies will remain in effect until our guests from all over the world can confidently and safely travel without the worry of travel bans or restrictions.

Future travel
We know this too, will come to pass. Your support in this difficult time means a lot to us and we are confident that when the Covid-19 pandemic is over, (and it will be over whether, in a few weeks or a year) our team will be right here to welcome you back to our beautiful villas and destinations.

Our offices
Samui Villa Finder - Singapore
62B South Bridge Road
Singapore 058692
P: +65 6871 8993
Samui Villa Finder - Indonesia
Jalan Beji Ayu n°8
Bali, Indonesia, 80361
P: +62 212 789 9797
+61 2 9191 7419
+33 1 7890 0496
+49 40 83509075
+62 212 789 9797
Hong Kong
+852 5801 0080
+31 2 0217 0661
New Zealand
+64 9951 5880
+65 6871 8993
+66 60 003 5911
+1 415 851 9111
United Kingdom
+44 2 033 933 883
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