Preguntas Frecuentes

These are the most common or frequently asked questions from almost 90,000 tourists who have actually booked and stayed in a villa featured in Villa-Finder.com. One, a few, most or, perhaps, even all of these questions may just be in your mind right now.

Our guarantees of best price and quality

How do you select the villas in Samui?

There are simply hundreds villas all over Koh Samui. However, not all of these villas make it to our websites. For a villa to be featured, it has to adhere to a set of criteria. First, the villa has to offer world-class accommodations and amenities. Second, these accommodations and amenities have to be well maintained. Third, the area where the villa is located has to be generally quiet. There shouldn’t be any kind of activity that will disturb the peace. To determine if a villa consistently meets these criteria, site inspectors do oculars of the villa itself and its location – before and even after the villa has been featured in our websites.

Do you really inspect all villas?

We will never compromise on quality. That’s why visits are done regularly so that we get first hand assessments on the present condition of these villas.

How do you guarantee the quality?

Admittedly, we’ve set the bar quite high – nothing less than world class. After all, our customers come from all over the globe. That’s why we’ve come up with a checklist that reflects truly discriminating standards and tastes. Each and every villa we inspect is measured against this checklist.

How can you guarantee the best price?

We deal directly and work closely with the owners of these villas to come up with the best or value-for-money pricing possible. If, however, you find that a villa you’re looking at and interested in booking has a lower price in another website, call our attention and the difference in price will be refunded.

How come there is no service fee? How do you make money?

By featuring the villas in our websites, we attract tourists who will rent these villas. For this service, we are paid by the owners – directly. This kind of arrangement also extends an extra benefit to customers – no booking fees!

Booking process

Can I get some help to decide on my holiday and villa?

Absolutely! For starters, you can check out our dedicated travel blog. If you need immediate interaction, our villa consultants are standing by and will be more than glad to answer your questions seven days a week. During your stay, the villa concierge can arrange for you a chef, a babysitter, a spa therapist and a chauffeur-driven car, among others. Truly, the rule is to simply ask – and it will be given.

I am not ready to confirm, can I simply enquire and place an option on a villa?

If you can’t decide which villa to book, you can place an option for each of the villas you’re interested in. Simply fill out the request form on the villa page with your name, contact details and travel dates. Placing an option is free of charge and no credit card details are required. An email will be sent to you acknowledging the options you placed. You will have three days to decide which villa you will finally choose. You can email our travel consultants and find out everything there is to know about your options. You will receive a response usually within six hours.

How do I confirm my booking?

As soon as you have finally chosen a villa option, let us know. Instructions for booking and paying will be sent to you via email.

What are the payment terms?

To book your chosen villa, we require an initial deposit amounting to 50% of the total rent. The other 50% can be paid 60 days before your check-in date.

What is the cancellation policy?

As a matter of policy, deposits are non-refundable unless stated otherwise. However, if, for some reason, you really need to cancel your booking, let us know immediately and we will try to ask the owner for a refund. However, refunds incur an administration fee of US$200.

What is included in the price of my rental? Do I have to pay more hidden fees or taxes?

Inclusions in your booking or package depends on the villa you chose to stay in. Scroll down to the bottom of the villa page to see which services are included and which are charged extra or separately. This will also help you decide which villa truly offers the best value for your money. The rent is inclusive of taxes.

What payment method do you accept? Any specific payment for people in Singapore or Australia?

For your convenience, an online payment using your credit card is accepted. You can also pay in cash or cheques at our office in Singapore. Depending on your location, you can also do a bank transfer to our partner-banks in Australia, New Zealand, Indonesia, Singapore, Hong Kong, Germany and the UK.
If you’re paying in a currency other than US Dollars, the total amount will be based on the prevailing daily exchange rate of the partner-bank you will be remitting to.

How do I know that you are trustworthy?

It’s been said that you’ll know someone by the company he keeps. Well, we’ve forged successful partnerships with companies such as Air France, Emirates, Maybank, OCBC and UOB – just to name a few. You can also look up published articles about us. Or, read the customer reviews we’ve received. Just like them, you are a valued customer and we’re committed to make your villa experience totally satisfying.

Can I visit one of your office(s) to discuss my booking?

We will be more than happy to greet and meet you at any of our front offices in Singapore, and Bali.

Do you really plant a tree for each and every booking made on the website?

As travel professionals, we believe that it is our obligation to preserve the beauty of the places we promote – places that bring us enjoyment, rest and cherished memories. At the moment, we have planted more than 2,000 trees – a number which will continue to grow. This you can count on. More details (coming soon).

Arrival and stay

How do I find the villa? Can you arrange my airport transfer? Is it included?

From the very start to the finish of your journey – from your initial inquiry to your departure from the villa – your assigned travel consultant and concierge will be looking after your every need. We can arrange an airport pick up and transfer to your villa. Although, you can get there yourself via taxi cab since you will be provided with the villa’s address as well as the manager’s phone number, but to avoid any inconvenience, we suggest that you allow us to arrange a pick up and transfer. To see if this service is included in your booking or package, scroll down to the bottom of your villa’s page.

Who will be there at the time of check-in?

The owner of the villa himself or the manager will welcome you and give you a quick tour of the villa.

Who will be there during the stay? What service will I get?

All villas have regular cleaning and upkeep. Other villas also provide chef, security and transport services. To see which services are included in your booking or package and what will be charged extra or separately, scroll down to the bottom of your villa’s page.

Is my breakfast included?

Daily complimentary breakfast is commonly included in most villas. Although there are villas with complimentary breakfast only on the first day, still a few villas will charge separately for breakfast. Scroll down to the bottom of your villa’s page and see which type of breakfast is offered.

What if I want to arrange activities during my stay? What do you recommend I do in Samui?

We want you to have a wonderful time while you’re in Koh Samui. Would you prefer Koh Samui’s charming Bo Phut Beach with its Big Buddha and other iconic landmarks? Or the upbeat night life of Chaweng Beach? Or the white sands of Choeng Mon? What about the serene stretch of Mae Nam Beach? The seclusion of Bang Po Beach? Will it be the dreamy west or the slow-paced south? Our travel blog will give you an idea on where to go, eat and shop. As well, our travel consultants and concierges will be happy to share with you the many fun possibilities.

What if I need help during my stay? What if the villa is not as described? What if something doesn't work? Do you have a team on the ground?

For whatever problem you encounter, call our attention right away and we’ll provide solutions expediently. We are on call seven days a week – ready to provide assistance.

Villa-Finder.com

Where are you based and how long have you been around?

Founded in 2012 by David and Daniel, Villa-Finder.com started in Singapore. In 2013, the company established Villa-Bali.com to service the growing demand for villas in Bali. Providing the best possible customer experience, this successful enterprise allowed Villa Finder to expand to other popular destinations such as Samui, Phuket, Sri Lanka and Mauritius. In addition to our head office in Singapore, we also have a front office in Bali. Know more about us here.

Who is behind the website?

Villa Finder has a team of 25 travel professionals with diverse nationalities and speaking a total of 8 languages. As one, we strive to provide tourists with world-class villas, excellent customer service and the most competitive prices and rates – all these to give customers the most satisfying villa experience ever. You can meet our team here.

Are you part of a larger group?

Villa-Finder.com is now the umbrella company of five other websites for villa rentals in Bali, Samui, Phuket, Sri Lanka and Mauritius.

My friend Jon said you are the best company to book with, why?

Your friend speaks the truth. We are uncompromising when it comes to quality – whether of the villas we feature or of the service we extend to our customers. We are with you on your journey – every step of the way. From the time you inquire up to the very end of your stay.

How can I be sure of the reality of your company?

Come and see for yourself. rop by our front offices in Singapore, or Bali for a quick greet and meet. The business is also registered with the ACRA in Singapore and we’ve formed successful partnerships with reputable companies such as Air France, Emirates, Maybank, OCBC and UOB. Giving tourists the most satisfying villa experiences have also earned for us so much media mileage.

Do you have references of happy clients?

Every villa page includes customer reviews. Scroll down and see what they have to say. You can also browse through customer posts on our Facebook page.

I have a villa, how can I list it with Villa Finder?

Definitely! We are constantly searching for new and world-class villas to feature – especially in Bali, Samui, Phuket, Sri Lanka and Mauritius. Email us and our villa inspectors will visit you for an inspection as well as to answer your questions. Contact us now.

I am a travel agent, can I book one of your villas for my client?

Of course! We’re open to working with travel agents through a special program. Don't hesitate to contact us.

Nuestras oficinas
Samui-Villa.com - Singapur
35B Pagoda Street
Singapur 059194
T : +65 6871 8993
Samui-Villa.com - Indonesia
Jalan Beji Ayu n°8
Bali, Indonesia, 80361
T : +62 361 938 6132
Australia
+61 2 9191 7419
Francia
+33 1 7890 0496
Alemania
+49 40 83509075
Indonesia
+62 855 7467 0067
Hong Kong
+852 5801 9887
Holanda
+31 2 0217 0661
Nueva Zelanda
+64 9951 5880
Singapur
+65 6871 8993
Tailandia
+66 60 003 5911
Estados Unidos
+1 415 851 9111
Reino Unido
+44 2 033 933 883
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